Accessibility Statement

1. Our Commitment to Accessibility

e-Records is committed to ensuring digital accessibility for all users, including persons with disabilities. We strive to continuously improve the user experience for everyone and apply the relevant accessibility standards.

This platform is designed to comply with:

• WCAG 2.2 (Web Content Accessibility Guidelines) Level AA
• GIGW (Guidelines for Indian Government Websites)
• Section 508 of the Rehabilitation Act
• Rights of Persons with Disabilities Act, 2016

2. Accessibility Features

The e-Records platform includes the following accessibility features:

2.1 Keyboard Navigation

• Full keyboard navigation support (Tab, Shift+Tab, Enter, Space, Arrow keys)
• Visible focus indicators on all interactive elements
• Skip navigation links to bypass repetitive content
• Logical tab order throughout the platform
• No keyboard traps that prevent navigation

2.2 Screen Reader Compatibility

• Compatible with JAWS, NVDA, VoiceOver, and TalkBack
• Proper semantic HTML5 markup for structure
• ARIA labels and landmarks for enhanced navigation
• Descriptive alt text for all images and icons
• Form labels and instructions clearly announced
• Dynamic content updates announced via ARIA live regions

2.3 Visual Accessibility

• Color Contrast: Minimum 4.5:1 contrast ratio for normal text, 3:1 for large text
• Text Sizing: Text can be resized up to 200% without loss of functionality
• Color Independence: Information is not conveyed by color alone
• Responsive Design: Adapts to different screen sizes and zoom levels
• Clear Typography: Readable fonts with adequate spacing

2.4 Cognitive Accessibility

• Clear, consistent navigation across all pages
• Descriptive page titles and headings
• Plain language and concise instructions
• Error messages with clear guidance for correction
• Timeout warnings with option to extend time
• Breadcrumb navigation for orientation

2.5 Multimedia Accessibility

• Text alternatives for audio and video content
• Captions and transcripts for multimedia
• Audio descriptions where applicable
• User control over auto-playing media

3. Assistive Technology Support

The platform has been tested with the following assistive technologies:

• Screen Readers: JAWS, NVDA, VoiceOver (macOS/iOS), TalkBack (Android)
• Screen Magnification: ZoomText, Windows Magnifier, macOS Zoom
• Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
• Keyboard Alternatives: Switch devices, on-screen keyboards

4. Browser Compatibility

For optimal accessibility, we recommend using the latest versions of:

• Google Chrome (Windows, macOS, Linux)
• Mozilla Firefox (Windows, macOS, Linux)
• Microsoft Edge (Windows, macOS)
• Apple Safari (macOS, iOS)

5. Document Accessibility

Documents uploaded and generated within e-Records are processed for accessibility:

• PDF Documents: Tagged for screen reader navigation with proper structure
• Word Documents: Properly formatted with headings, lists, and alt text
• Excel Spreadsheets: Descriptive sheet names and table headers
• PowerPoint Presentations: Reading order and alt text for images

6. Third-Party Content

While we strive to ensure accessibility across the entire platform, some third-party content and integrations may not be fully under our control:

• Aadhaar eSign interface (governed by UIDAI)
• Government SSO systems
• Embedded external forms or widgets

We work with third-party providers to ensure their components meet accessibility standards.

7. Known Limitations

We are aware of the following accessibility limitations and are actively working to address them:

• Some complex data visualizations may have limited screen reader support (text alternatives provided)
• Legacy documents uploaded before accessibility standards may require remediation
• Real-time collaboration features may have delayed screen reader announcements

8. Ongoing Efforts

We are committed to continuous improvement through:

• Regular Audits: Quarterly accessibility audits using automated and manual testing
• User Testing: Testing with users who rely on assistive technologies
• Training: Accessibility training for all development and content teams
• Updates: Regular platform updates to address accessibility issues
• Compliance Monitoring: Staying current with evolving accessibility standards

9. Feedback & Support

We welcome your feedback on the accessibility of e-Records. If you encounter accessibility barriers, please let us know:

Contact Information:

Accessibility Coordinator:

Email: accessibility@erecords.gov.in

Phone: 1800-XXX-XXXX

Response Time: Within 5 business days

When reporting an accessibility issue, please provide:

• Your contact information
• The URL or location of the issue
• A description of the problem
• The assistive technology you were using (if applicable)
• Your browser and operating system

10. Alternative Formats

If you require content in an alternative format, please contact us. We can provide:

• Large print documents
• Braille (where feasible)
• Audio recordings
• Plain text versions
• Simplified language versions

Requests will be fulfilled within 10 business days.

11. Training & Resources

We provide accessibility training and resources for users:

• User Guides: Accessible documentation in multiple formats
• Video Tutorials: With captions and transcripts
• Keyboard Shortcuts: Comprehensive keyboard navigation guide
• Accessibility Settings: Customizable preferences for individual needs
• Support Team: Trained to assist users with disabilities

12. Compliance Certification

e-Records has undergone accessibility evaluation by:

• STQC (Standardisation Testing and Quality Certification)
• Third-party WCAG 2.2 audit by certified accessibility consultants
• Internal accessibility testing team

Our latest WCAG 2.2 Level AA Conformance Report is available upon request.

13. Accessibility Statement Updates

This accessibility statement was last reviewed on October 25, 2025. We review and update this statement:

• Quarterly, as part of our accessibility audit cycle
• When new features are released
• In response to user feedback
• When accessibility standards are updated

14. Legal & Regulatory Compliance

Our accessibility efforts comply with:

• Rights of Persons with Disabilities Act, 2016 (India): Ensuring equal access to information and services
• GIGW (Guidelines for Indian Government Websites): Mandatory accessibility requirements
• WCAG 2.2 Level AA: International accessibility standard
• Section 508 (USA): Federal accessibility standards

15. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may escalate through:

• Internal Escalation: Contact our Grievance Officer at grievance@erecords.gov.in
• Government Channels: File a complaint with the concerned administrative department
• Legal Recourse: As per the Rights of Persons with Disabilities Act, 2016

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e-Records is committed to making government record management accessible to all.

For accessibility support, contact us at accessibility@erecords.gov.in